Refund policy

At ATR Studio, we want you to love your purchase. If for any reason you are not completely satisfied with a ready-made item, we offer returns and exchanges within 14 days of receiving your order.

This policy covers our ready-made pieces (the graphic T-shirts and the embroidered cap). Custom, made-to-order pieces are handled differently — see "Custom and made-to-order pieces" below.

1. CONTACT US

To request a return or exchange, please email theatrstudio2026@gmail.com within 14 days of receiving your order.
Please include your order number and let us know which item(s) you would like to return or exchange.
Our team will reply with the return instructions for your order.

2. PREPARE YOUR RETURN

All returned items must be unworn, unwashed and in their original condition, with all tags attached.
Please include a note with your order number and item(s) inside the parcel — this helps us identify and process your return as quickly as possible. Returns received without this information may experience delays.

3. SEND YOUR RETURN

Customers are responsible for return shipping costs unless the item received is faulty, damaged or incorrect.
ATR Studio cannot be held responsible for return parcels lost in transit before reaching us.

4. REFUNDS

Once your return has been delivered to us, please allow 5–7 business days for it to be inspected and processed.
Once your refund has been issued, please allow a further 4–6 business days for the funds to appear on your original payment method. Processing times may vary depending on your bank or payment provider.
You will receive confirmation once your refund has been processed.

EXCHANGES

If you would like to exchange an item for a different size, please let us know when you contact us. Because we print in small batches, exchanges are subject to stock availability — if your requested size is unavailable, our team will contact you to discuss the options (a different design, store credit, or a refund).

CUSTOM AND MADE-TO-ORDER PIECES

Custom T-shirts, custom caps and any piece printed or embroidered to your own design are made specifically for you after you approve a design proof. Because of this, custom orders are final once the proof is approved and cannot be returned, exchanged or refunded, except where the finished item does not match the approved proof or arrives with a manufacturing defect.

The design fee charged to prepare your custom proof (from AED 60) is credited in full against your final order once you proceed. If you decide not to go ahead after seeing the proof, the design fee is not refunded, as it covers the design work and studio time already completed.

FAULTY OR INCORRECT ITEMS

If you have received a faulty, damaged or incorrect item, please contact theatrstudio2026@gmail.com before returning your order.
Please include your order number, a brief description of the issue and photographs where applicable, and our team will be happy to assist with a free replacement or a full refund.

NEED HELP?

If you have any questions regarding your return or exchange, please contact us at theatrstudio2026@gmail.com.

Thank you for shopping with ATR Studio.